Rental FAQ
Rent, use and return.
Sustainability
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How sustainable is renting?
Each time you rent an item from Happy Haus & Co, you prevent a brand-new item from being bought and consequently, being made in the first place. We call this our ‘displacement effect’. For example, each of our clothes should be worn by up to 5 children on average. That is 4 items displaced, and 4x the amount of CO2 and water saved. When our clothes can no longer be used, we recycle it, which further saves 5 garments from potentially ending up at landfills. Think of renting as a little change which has a huge impact.
How does it work?
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How does Happy Haus & Co Rental work?
We have two type of rental:
i. Happy Haus & Co Baby Capsule Subscription - Your subscription will be renewed every month on your billing date until you request to cancel your subscription. To unsubscribe, please kindly let us know minimally one week before your next billing date and return the outstanding rental item before the next billing date. There is no minimum commitment period and you have the freedom to cancel the subscription at any time.
ii. Happy Haus & Co Pay-As-You-Rent - suitable for items which you use once for an occasion.
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Do I need to clean/wash the items before I use them and after I wash them?
No, our rental fee covers laundry.
Capsule Subscription/Pay-As-You-Rent
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Will I be able to see if I have subscribed to a Capsule Subscription in my account?
Yes, you can view it under order details if you create an account with us.
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Will I be able to cancel my Capsule Subscription through the website?
No, all cancellations have to be done via email to hello@happyhausandco.com
To unsubscribe, please kindly let us know minimally one week before your next billing date and return the outstanding rental item before the next billing date. There is no minimum commitment period and you have the freedom to cancel the subscription at any time.
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Can I reserve an item to rent on a later date?
We currently don't take reservations at the moment but drop us a text and we see what we can do to help!
Shipping
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How long does shipping takes?
Please refer to Shipping for more details.
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Can I combine my rental items together with other items in order to hit $80 for free shipping?
Yes, you can do that.
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I don’t have anyone home all the time to collect or receive my box. What should I do?
You can authorise the courier to collect or leave the parcel at your doorstep, riser or somewhere secure. Please note that this means Happy Haus & Co will not be liable for any loss or damage to the items.
Self-collection/drop-off
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Can I do a self-collection/drop-off?
An appointment has to be arranged for self-collection/drop-off. Please whatsapp us your Order Number to make the arrangements.
Exchanges/Refunds/Purchases
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I made payment, but I changed my mind. Can I cancel or change my order?
Unfortunately, we are not able to accommodate any cancellation or changes to any order once payment has been made.
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Can I receive a refund if I want to unsubscribe from Happy Haus & Co Rental Box?
No, all unsubscriptions will take place at the end of your billing date.
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Can I purchase items I like after renting it?
Yes, please get in touch with us at hello@happyhausandco.com and our team will assist you accordingly.
If you have any other questions, please WhatsApp us or drop us an email. We are here for you!
