All sales are final and we do not provide a refund unless the product is damaged / defective, subjected to the brand’s approval. Do inform us within 5 days of purchase about the damaged / defective item at [email protected] in this format.
Title: Damaged / Defective item received - Order no: XXXXXX
1. Name and contact number
2. Clear pictures of the damaged / defective product in the original state you received it (provide images of item in the parcel and of the damage / defect on the product)
3. Short description of the damage / defect
Upon confirmation from the brand to proceed, we will process your exchange or refund within 30 days.
If the item(s) show any normal signs of wear or tear, we will not provide a refund.
We will not be able to provide any refund or replacement if the 5 days deadline has passed.
You can return any original priced clothes (WEAR) for store credit within 10 days of receiving your order for orders within Singapore. A processing fee of $3 will be incurred for every return item.
To be eligible for a return, the item must be unused and unaltered in the original packaging and in the condition as you received it. We do not accept return for swimwear for hygience purpose and of any discounted items or pre-order items.
If we receive an item which is does not meet the criteria above, it will be rejected and you will be required to top up the shipping fee to send the item back to you.
All purchases made using store credit will not be entitled for a subsequent exchange or return. Issuance of store credit will take up to 10 days from date of receipt of returned parcel.
Please contact us at [email protected] with your order and product exchange information to discuss. You may proceed to mail the item back to us upon receiving our confirmation email.