Can I return my purchase and get a refund?
All sales are final and we do not provide refund.
Can I exchange my item?
We only accept returns for size exchange (for clothes).
You can exchange a regular priced item within 10 calendar day for orders in Singapore or 28 calendar days for international orders. This will be counted from the day you receive the item.
To be eligible for a return, the item must be unused and unaltered in the original packaging and in the condition as you received it. Unfortunately, we cannot accept returns which are not in its original packaging and condition. We also do not accept return of sale items, pre-order items or customised items.
If we receive an item which is does not meet the criteria above, it will be rejected and you will be required to top up the shipping fee to send the item back to you.
In the event that the item is out of stock, you may opt for an online store credit with validity of 6 months. All purchases made using store credit will not be entitled for a subsequent exchange or return. Sale items are not eligible for exchange.
How do I exchange my item?
Please contact us at email@example.com with your order and product exchange information to discuss. You may proceed to mail the item back to us upon receiving our confirmation email.
Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the customer. Returns should be posted with registered postage to ensure delivery.
For exchanges other than for damaged item, you will be required to send the item back to us and to top up an additional $4.50 to have the replacement item delivered.
What do I do if I received a wrong item?
We apologize for the wrong item received. Please get in touch with us at firstname.lastname@example.org to discuss on the next steps. Please include the order number and take a picture of the item received. Title: Wrong Item Received - Order No xxxxxx
What happens if I received a damaged item?
For damaged items, you must inform us within 5 days upon receiving the damaged item. Please email to email@example.com providing (1) your name and contact number (2) clear pictures and (3) a short description of the item which is damaged. Title: Damaged Item Received - Order No xxxxxx
We will perform an investigation and we seek your understanding that we will require time to do this. We will not be able to provide any refund or replacement if the 5 days deadline has passed.