Can I return my purchase and get a refund?
All sales are final and we do not provide refund.
Can I exchange my item?
You can return any original priced clothes for store credit within 10 calendar days of receiving your order for orders within Singapore or 21 calendar days of receiving your order for International orders. Please note that a processing fee of $3 will be incurred for every return item.
To be eligible for a return, the item must be unused and unaltered in the original packaging and in the condition as you received it. Unfortunately, we cannot accept returns which are not in its original packaging and condition. We also do not accept return of any discounted items, pre-order items or customised items.
If we receive an item which is does not meet the criteria above, it will be rejected and you will be required to top up the shipping fee to send the item back to you.
All purchases made using store credit will not be entitled for a subsequent exchange or return.
Issuance of store credit may take up to 10 days from date of receipt of returned parcel.
How do I exchange my item?
Please contact us at firstname.lastname@example.org with your order and product exchange information to discuss. You may proceed to mail the item back to us upon receiving our confirmation email.
Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the customer. Returns should be posted with registered postage to ensure delivery.
What do I do if I received a wrong item?
We apologize for the wrong item received. Please get in touch with us within 5 days at email@example.com to discuss on the next steps. Please include the order number and take a picture of the item received. Title: Wrong Item Received - Order No xxxxxx
We will not be able to provide assistance if the 5 days deadline has passed.
What happens if I received a damaged item?
For damaged items, you must inform us within 5 days upon receiving the damaged item. Please email to firstname.lastname@example.org providing (1) your name and contact number (2) clear pictures and (3) a short description of the item which is damaged. Title: Damaged Item Received - Order No xxxxxx
We will perform an investigation and we seek your understanding that we will require time to do this.
We will not be able to provide any refund or replacement if the 5 days deadline has passed.