FAQ

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FAQ

Ordering and Payment

Do I need to create an account to purchase at Little Happy Haus?

No, you may check out as guest.

We recommend you to create an account with us as this will allow you to keep track of your purchase history, payment status and save you the hassle of filling in your address details for every order you place with us. Please rest assure that we keep all of our customers' personal particulars and information confidential.

How do I know if my order has been accepted?

After having confirmed your order and proceeded to your secure payment method, a confirmation email will be sent to you. This includes a summary of the order, the item(s), the quantity, the price of the selected products, the payment method and the delivery address.

Why do I see an error message when I checkout?

Upon checkout, if you see an error message that says the item(s) in your cart is not available, it means that the item(s) has been checked out by another buyer.

How does the waiting list work?

If the item you are interested in has been listed as Out of Stock, you may opt to place your email on the waiting list. An email notification will be sent to you if/when there is available stock for purchase. It is best for you to email us directly if you wish to get an item which is Out of Stock.

When will I receive my preorder item?

We state the expected date of arrival on each product listing. However, due to unforeseen delays in the current situation, there may be further delays. Please purchase the item only if you are comfortable with this.

If your order has a preorder item, we will not ship out the order until the preorder item has arrived. If you wish to get your in stock item shipped out first without the preorder item, please cart out the in stock item as a separate order.

Can I self-collect my purchase?

Self pick-up/exchange is possible at no extra cost. Please email us at hello@littlehappyhouse to arrange for this.

What currency and payment mode does Little Happy Haus accept?

All items listed are in SGD and we accept credit card payments on our website. If you wish to make a PayNow transfer, please get in touch with us.

 

Gift Card

How does Little Happy Haus's Gift Card work?

Gift Cards can be purchased at denominations of $30/$50/$80/$100 here.

Our Gift Card is perfect as gifts for occasions such as baby shower, newborn or as a birthday present! The recipient will receive the Gift Card in the form of an email with your personal message. The recipient will be able to utilise the Gift Card after adding the code upon check out. Gift cards are to be used once only and expire 1 year after purchase. There is no processing fee for our Gift Cards.

 

Returns and Exchanges

Can I exchange/return my purchase?

Please refer to our Return Policy.